Karen Welsh, a health executive from Lancashire, needed to fly to Brisbane, Australia, to visit an unwell family member. But scammers who contacted her through social media almost succeeded in stealing her savings and wrecking her trip. Ms Welsh found suitable flights from Manchester via Doha to the Queensland capital on Qatar Airways. As an NHS worker, she is entitled to a discount. But, she says: “Once I clicked ‘pay now’ the website just whirled and wouldn’t progress to asking for payment details.” She contacted Qatar Airways support via direct message on X (formerly Twitter), to no avail. …

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